Future-Proof Your Call Center with Enterprise-Grade Compliance
Greettech delivers **HIPAA, TCPA, FDCPA** compliant call center solutions that scale your support operations while eliminating compliance risk.
SOC 2 Type II Certified
HIPAA Compliant
Strategic Planning
Compliance-first approach
Risk Assessment
TCPA/FDCPA audit ready
HIPAA Security
End-to-end encryption
Scale Safely
Enterprise-ready growth
The Hidden Costs of In-House Call Centers
**Compliance Risk**
**TCPA** violations cost $500- ,500 per call. **HIPAA** breaches average 0.93M.
**Operational Overhead**
$50-75/agent/hour including infrastructure, training, compliance audits.
**Scaling Challenges**
90% of US businesses struggle with seasonal demand fluctuations.
**Greettech's Strategic Solution**
**Greettech** combines global operational excellence with **strict US regulatory adherence** to eliminate compliance risk while reducing costs by 40-60%.
**Zero Compliance Risk**
**HIPAA, TCPA, FDCPA** certified processes with 100% audit trail
**Immediate Scale**
Deploy 50-500 agents in 2 weeks with proven US compliance
**Predictable ROI**
KPI-driven outcomes with 99.2% customer satisfaction
Inbound: Customer Loyalty and Retention (24/7)
**HIPAA-compliant** customer support that drives 99.2% satisfaction and retention
**Technical Support (L1-L3)**
Certified **HIPAA** technical specialists handle complex product issues 24/7
- • **Level 1-3** escalation protocols
- • **HIPAA** secure ticket handling
- • Average resolution time: 4.2 minutes
- • 99.7% first-call resolution rate
**Help Desk Services**
Enterprise **HIPAA** help desk with SLA-backed response times
- • **30-second** average answer time
- • **HIPAA** compliance verification
- • Multi-channel support (phone, chat, email)
- • Real-time ticket tracking
Service Features
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24/7/365 availability
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**HIPAA** certified agents
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Multi-language support
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Real-time analytics
Additional Services
Customer Service
Order Taking
Omnichannel support
**HIPAA** Compliance at Every Level
All **inbound services** include end-to-end **HIPAA** compliance with SOC 2 Type II certification
Outbound: Regulated and Responsible Revenue Growth
Drive revenue while maintaining **strict FDCPA/TCPA compliance** with our **regulated outbound services**.
Debt Collection Services
**FDCPA/TCPA compliant** debt recovery with **real-time monitoring** and **litigation risk mitigation**.
Lead Generation
**TCPA compliant** lead qualification with **predictive analytics** and **conversion tracking**.
Telemarketing & Appointment Setting
Regulated outreach campaigns with **DNC list filtering** and **opt-out management**.
Surveys & Market Research
**Compliant survey campaigns** with **real-time data collection** and **quality assurance**.
Risk Mitigation Features:
- • **TCPA** and **FDCPA** compliant scripts
- • Real-time call recording & monitoring
- • Automated compliance checks
- • 99.8% regulatory adherence rate
Enterprise-Grade Technology and Data Security
**Secure, scalable, and compliant** technology platform for US businesses.
**CRM Integration**
Unified customer view for **US sales teams** with real-time data synchronization and **HIPAA** compliant data handling.
- • Salesforce, HubSpot, Pipedrive
- • Real-time sync across channels
- • Unified customer profiles
**Call Recording & Monitoring**
**TCPA litigation risk mitigation** with **100% call recording** and **real-time QA monitoring**.
- • **TCPA compliance** alerts
- • AI-powered QA scoring
- • Litigation protection
**Smart IVR & Routing**
**Real-time routing** with **AI-powered** customer intent recognition and **efficiency gains**.
- • AI intent recognition
- • 90% first-call resolution
- • Predictive routing
Technology Features
Operational Excellence: Security, Scale, and Strategy
**HIPAA, TCPA, FDCPA, and GDPR** compliance with **KPI-driven** performance.
Compliance & Security - Non-Negotiable Standards
**KPI-Driven** Performance Analytics
- • Real-time SLA monitoring
- • **30+ KPIs** tracked continuously
- • **Closed-loop feedback** system
- • **15% average improvement** in metrics
Global Scale & Security
- • **24/7/365** operations
- • Multilingual support (50+ languages)
- • **99.9% uptime** guarantee
- • **SOC 2 Type II** certified
Compliance & Security - Zero Tolerance Standards
Your data security is our highest priority with **military-grade encryption**.
**Non-Negotiable Standards**
- **HIPAA** - Healthcare data protection
- **TCPA** - Telemarketing compliance
- **FDCPA** - Debt collection regulations
- **GDPR** - Data privacy standards
Security Features
- • **256-bit encryption** at rest and in transit
- • **SOC 2 Type II** certified infrastructure
- • **24/7** security monitoring
- • **Zero-downtime** disaster recovery
Ready to Eliminate Compliance Risk?
Get your **free Compliance & Operational Assessment** today. No commitment required.
**Schedule Your Free Assessment**Available within 24 hours • Zero obligation • Expert consultation